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FAQ
Below are some of common questions about wholesale orders
All new customers must submit an application form and receive approval from our team to access our wholesale products. Click here to fill out the application form.
Orders totaling over $700 qualify for free shipping. We aim to provide cost-effective shipping options to ensure a seamless shopping experience for our wholesale members.
Any orders under $700 will incur a $25 shipping fee.
Handling time will take a maximum of 3 business days after the order is placed. Delivery time will then take an additional 2 to 5 business days, depending on the customer's location.
Check out our Returns and Claim Process section in Terms and Conditions below.
Nuestro equipo mayorista puede responder preguntas en español. Para consultas o preguntas envíe un correo electrónico a wholesale@iwelltrade.com.
저희 홀세일팀은 한국어로 문의 답변이 가능합니다. 문의사항은 wholesale@iwelltrade.com으로 이메일 주시길 바랍니다.
弊社の卸売チームが日本語でご質問にお答えします。お問い合わせについては、wholesale@iwelltrade.com まで電子メールでお問い合わせください。
سيكون فريق البيع بالجملة لدينا سعيدًا بالإجابة على أي أسئلة قد تكون لديكم باللغة العربية. للاستفسارات، يرجى إرسال بريد إلكتروني إلى .wholesale@iwelltrade.com
Terms and Conditions
By accessing and using this website, you agree to comply with and be bound by the following Terms and Conditions. Please read these Terms and Conditions carefully before using our website. If you do not agree to these Terms and Conditions, please refrain from using our website.
Acceptance of Terms
By using iwelltrade.com, you acknowledge that you have read, understood, and agreed to abide by these Terms and Conditions. Iwell Trade Inc. reserves the right to modify, amend, or update these Terms and Conditions at any time, and such changes will become effective immediately upon posting. It is your responsibility to review these Terms and Conditions regularly to stay informed of any updates.
Wholesale Membership
iwelltrade.com is a platform for wholesale members to purchase cosmetics with wholesale prices from Iwell Trade Inc’s 7 brands, including Well’s Oil, Akwaaba, BlunTiger, Pefecx, Iwell Signature, Snow Lens, and Rose Lens. Wholesale membership is available to individuals and businesses who make purchases of $700 or more solely on iwelltrade.com. Membership is free of charge.
Business Verification and Wholesale Membership
a. Business verification is required to open a wholesale member account on iwelltrade.com. Therefore, Iwell Trade Inc. requires applicants for wholesale membership to provide business verification documents, which may include but are not limited to, an Employer Identification Number (EIN), Tax ID, Retail Certificate, or other relevant documentation.
b. To become a wholesale member, you must submit the necessary business verification documents during the registration process. Approval for wholesale membership is subject to review and discretion by Iwell Trade Inc.
c. In order to retain wholesale membership status, Iwell Trade Inc. may periodically request up-to-date supporting documents from wholesale members to ensure the continued validity of their business status.
d. Failure to provide requested business verification documents or any misrepresentation of business information may result in the suspension or termination of your wholesale membership account.
Account Setup and Default Information
Upon approval of your account application, Iwell Trade Inc. will assign the account name provided in your application as your default store or company name and set up your default address based on the information in your application. If you need to correct or update your store/company name, please contact us at wholesale@iwelltrade.com. You may edit your address at any time through your account settings.
Reseller Policy
Iwell Trade Inc. does not authorize the resale of its products on online marketplaces such as Amazon, Walmart Marketplace, or similar platforms. Wholesale members are strictly prohibited from reselling Iwell Trade Inc. products on these platforms. Violation of this policy may result in the immediate termination of wholesale membership and potential legal action.
Delivery Process
Orders will be shipped within five business days via UPS or an appropriate freight carrier, depending on the customer's
location. Please note that unforeseen circumstances such as inclement weather or traffic congestion may occasionally
cause delays.
Return and Claim Process
Reporting Discrepancies:
- Customers must carefully inspect all shipments upon receipt.
- Any discrepancies, including incorrect quantities, damaged products, or missing items, must be reported to Iwell Trade Inc. within 7 business days of delivery.
- To report a discrepancy, please contact Iwell Trade Inc. by phone (443-687-4587) or email (wholesale@iwelltrade.com).
- When reporting a discrepancy, please provide the following information: Order number, Invoice number, Date of delivery, Detailed description of the discrepancy (e.g., product name, quantity discrepancy, damage description), Photos or videos of damaged goods (if applicable)
Return Conditions:
- All returns must be authorized by an Iwell Trade Inc. sales representative.
- Returns are accepted only for damaged or defective products.
- Returned products must be in their original packaging and unopened.
- Returns must be shipped to the designated address provided by the sales representative.
Credit for Returns:
- Customers will receive credit for returned items that are damaged or defective.
Important Notes:
- All returned items must be fully paid for before a return request is processed.
- Delivery personnel are not authorized to handle return or claim requests.
- Iwell Trade Inc. cannot accept returns or issue credits for items discontinued by the manufacturer.
- Iwell Trade Inc. reserves the right to refuse any return or assess additional charges for returns that do not meet the stated conditions.
- These terms are subject to change without notice.
Product Warranties and Liabilities
Iwell Trade Inc. provides warranties only on items it manufactures. For all other products, customers should refer to the
manufacturer's warranty and liability information.
Quantity
Item quantities are subject to availability in the Iwell Trade Inc. warehouse and from manufacturers.
Intellectual Property
All content and materials on iwelltrade.com, including but not limited to logos, images, text, and graphics, are the property of Iwell Trade Inc. and are protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content from our website without our prior written consent.
Privacy Policy
Our Privacy Policy, available on our website, outlines how we collect, use, and protect your personal information. By using iwelltrade.com, you consent to our Privacy Policy.
Termination of Access
Iwell Trade Inc. reserves the right to terminate or suspend your access to iwelltrade.com without notice for any violation of these Terms and Conditions or for any other reason deemed necessary by us.
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction where Iwell Trade Inc. is located.
Contact Us
If you have any questions, concerns, or feedback regarding these Terms and Conditions or our website, please contact us at wholesale@iwelltrade.com. By using iwelltrade.com, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Thank you for choosing iwelltrade.com for your wholesale cosmetic needs.
This document was last updated on November 6, 2024.
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